Privacy Policy

VedTech Services ("we", "our", or "us") operates the website at vedtechservices.in and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information you provide directly:

• Name, email address, and phone number submitted via contact or support forms
• Company name and service requirements you share with us
• Feedback and ratings you submit through our chatbot or service portals

Information collected automatically:

• Browser type, operating system, and device information
• Pages visited, time on site, and referring URLs
• IP address (anonymised for analytics)
• Cookies and similar tracking technologies

• To process and respond to your service or support requests
• To send you service updates, quotes, and follow-ups you have requested
• To improve our website, services, and internal operations
• To comply with legal obligations
• To detect and prevent fraud or misuse of our systems

We do not sell, trade, or rent your personal information to third parties.

We use cookies to enhance user experience and collect anonymous analytics data. You can instruct your browser to refuse cookies, but some features of our website may not function properly without them.

We use session cookies (cleared on browser close) and persistent cookies (stored until expiry or manual deletion).

Your data is stored on secure cloud servers (Supabase / AWS infrastructure) with encryption at rest and in transit via HTTPS/TLS. We implement row-level security, access controls, and regular security audits.

While we strive to protect your personal information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

Our website may use the following third-party services, each governed by its own privacy policy:

• Supabase — database and authentication
• Google Analytics — anonymous usage analytics
• OpenStreetMap / Leaflet — interactive maps (no personal data sent)
• WhatsApp Business API — customer communication

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Support ticket data is retained for 3 years. Contact form submissions are retained for 1 year.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent at any time for processing based on consent

To exercise these rights, contact us at info@vedtechservices.in.

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it promptly.

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

For any privacy-related queries, contact: